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Service Person Becky Rowland

Treating every customer and their project as important is what makes Becky Rowland shine.

An employee of Orchard Supply Hardware on North McDowell Boulevard, her commitment to good customer service has earned Rowland the title of Service Person of the Week.

Rowland was born and raised in Petaluma. She was working for her husband's construction business when the economy took a turn for the worse and her family needed extra income.

"We needed extra work and since my kids were older, I felt it was time for me to go back to work," she said.

She's been working at OSH for nearly four years. Customers can find her in the paint department mixing paints or near the front door greeting customers as they come in.

"It's been fun," she said. "I get to do a lot of different things."

Rowland said she loves helping customers and enjoys the challenge of helping them with their home repair/improvement projects.

"It's satisfying just helping a person find exactly what they need," she said. "I get disappointed when I can't help someone."

"Becky at OSH is so helpful," said a regular customer. "Many times she is the greeter when you come into the store. She always makes you feel welcome."

Do you know a Petaluma service person who offers exemplary service? If so, we want to know about it.


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